Our Refund and Cancellation Policy
MBStudioz aims to provide clear and reliable digital services to its clients. This Refund Policy explains the general conditions regarding payments, cancellations, refunds, service commencement, project work, recurring services, and other payment-related matters. By purchasing or engaging with any MBStudioz service, you acknowledge that you have read and understood this Refund Policy.1. General Refund PolicyBecause MBStudioz provides digital services that may involve time, planning, research, development, design, content creation, optimization, campaign setup, or other work performed specifically for a client, payments are generally not refundable once the relevant work or service has commenced.Refund eligibility may depend on the type of service purchased, the amount of work already completed, the agreed scope of work, and the specific payment terms communicated before the project begins.2. Project-Based ServicesFor website development, website design, SEO setup, content creation, digital marketing setup, or other project-based services, an advance payment may be required before work begins. Once work has started, the advance payment may be non-refundable because resources and working hours may already have been allocated to the project.If a project is cancelled before substantial work has commenced, MBStudioz may review the circumstances and determine whether a partial refund is appropriate after considering any work, planning, research, resources, or expenses already incurred.3. Recurring ServicesFor monthly or recurring services such as SEO, social media management, organic marketing, performance marketing, or other ongoing services, payments cover the agreed service period. Once work for a billing period has commenced, the payment for that period is generally non-refundable.Cancellation of a recurring service will normally apply to future billing periods and will not automatically create a refund for services that have already started or been delivered.4. Cancellation by ClientClients who wish to cancel a service should communicate their cancellation request to MBStudioz as early as possible. Cancellation does not automatically guarantee a refund. MBStudioz may consider the amount of work completed, resources used, third-party costs, project status, and the original agreement when reviewing a cancellation request.
5. Services Already DeliveredNo refund will generally be provided for services, deliverables, consultations, campaigns, website work, SEO work, content, designs, or other digital services that have already been completed or delivered according to the agreed requirements.If a client identifies an issue with a delivered service, MBStudioz should be contacted so that the issue can be reviewed and, where reasonably possible, corrected according to the original scope of work.6. Changes in RequirementsChanges to project requirements after work has started do not automatically qualify for a refund. Additional requirements, major revisions, new features, additional pages, or changes outside the original scope may require additional payment and may affect the delivery timeline.7. Third-Party CostsPayments made to third-party platforms, hosting providers, domain registrars, advertising platforms, software providers, plugins, stock asset providers, or other external services may be subject to the refund policies of those respective providers. MBStudioz cannot guarantee refunds for third-party charges that have already been incurred.8. Advertising and Marketing BudgetsWhere MBStudioz manages advertising campaigns, advertising budgets paid to platforms such as Google, Meta, or other advertising networks are separate from the MBStudioz service fee unless otherwise stated. Amounts already spent by advertising platforms are generally not refundable by MBStudioz.9. Refund ReviewIf you believe you are eligible for a refund based on the specific agreement or circumstances of your service, you may contact MBStudioz with your payment details and the reason for the request. Each request may be reviewed based on the service purchased, work completed, payment terms, and applicable circumstances.10. Processing of Approved RefundsIf MBStudioz approves a refund, the refund will normally be processed through the applicable payment method or another mutually agreed method. The time required for the refund to appear in the client's account may depend on the payment provider or financial institution.11. No Guaranteed Business ResultsRefunds are not automatically provided because a client does not achieve a particular marketing result, search engine ranking, number of leads, sales level, website traffic level, advertising performance, or other business outcome. Digital marketing, SEO, advertising, and related services are influenced by numerous factors outside MBStudioz's direct control.12. Policy UpdatesMBStudioz may update this Refund Policy from time to time to reflect changes in services, payment methods, business practices, or applicable requirements. Any updated version will be published on this page.13. Contact UsIf you have questions about this Refund Policy, a payment, cancellation, or refund request, please contact MBStudioz using the contact information available on our website.Last Updated: August 2026